REFUND POLICY
Returns
Our return policy is applicable for 7 days. If 7 days have gone by since receiving your purchase, unfortunately we can’t offer you a refund or exchange.
Exchanges (if applicable)
We only replace items if there is a manufacturing fault. Any damage must be reported immediately, within 24 hours of delivery.
Please note that the photographed item colour my vary from the actual item.
No refunds or exchanges on custom made orders.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable):
Obvious signs of use.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 7 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, it will be processed within 7 days.
Late or missing refunds (if applicable)
There is often some processing time before a refund is posted.
If you have not received your refund, please contact us at info@adornupholstery.co.za.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Repairs
If you feel your Desert Dew item has developed a fault, please email us at info@adornupholstery.co.za
All Desert Dew items are sold with a 6 months warranty cover, against possible defects in materials and craftsmanship. The bag is only covered under the warranty with a valid proof of original ownership, product info, indicating the date and location of purchase.
Once we receive your item, we will inspect it and if we are happy it is defective in materials or workmanship, we will repair the items at our expense and return it to you free of charge.
This is of course subject to the item being within our 6 months guarantee.
The Return of the repair will be the customer’s responsibility until it reaches us. If we are unable to repair your item, we reserve the right to replace it with the same or similar product.
Shipping
To return your product, you should courier your product to: Adorn Upholstery, 419 8th Road, Bredell, Kempton Park, 1619.
Please package it carefully so that it does not become damaged enroute. Please include a copy of your original invoice with your return and EMAIL US THESE DOCUMENTS AS WELL AS THE COURIER WAYBILL NO TO info@adornupholstery.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R500, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
SHIPPING POLICY
Desert Dew offers hand crafted products, manufactured by us in house. Because we manufacture all our products there may be a turnaround time of up to 15 working days before we ship your order or it is ready for collection. Manufacturing or your order will commence once payment has been cleared.
Once your order has been shipped, it can take anything from 7-9 working days to be delivered. This timetable may vary in a busy season and you will be notified if your order may take longer.
Orders are sent out on weekdays (Monday – Friday), except Public Holidays.
If your order is not received within 10 working days, please email info@adornupholstery.com for any queries.
We strive to get orders out as soon as possible, and all our customers are very important to us. We depend on 3rd party suppliers to deliver certain materials and goods for us to be able to manufacture, like leather tanneries etc. There might be delays from time to time as a delay from a 3rd party supplier can cause delays in our manufacturing process however, affected customers will be notified.
International deliveries can be arranged. VAT & Duties to be paid by the customer.
TERMS OF SERVICE
All references to “the Company”, “we”, “us” and “our” in these terms and conditions are deemed to refer to Adorn Upholstery (Pty) Ltd, registration number 2013/119323/07, a limited liability private company incorporated in the Republic of South Africa. All references to “you” and “your” are deemed to refer to any user and/or visitor of www.adornupholstery.com (“Website”).
These terms and conditions (“Terms and Conditions”) govern 1) your use of the website; and 2) your use of the forum.
Acceptance of terms
The Company permits the use of this Website subject to the Terms and Conditions (“Terms and Conditions”). By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.
Use of the Website
You may only use the Website if you are 18 years of age or older. If you are under 18, you may use the Website only with the involvement of your parent or legal guardian.
You agree that you will not use any device, software or other instrument to interfere or attempt to interfere with the proper working of this Website. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised Company representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).
You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
You may not display, publish, copy, print, post or otherwise use the Website and/or the information contained therein for the benefit of any other website without the express prior written consent of an authorised Company representative.
Ownership and copyright
The contents of this Website, including any information, software, icons, text, graphics, lay-outs, images, sound clips, trade names, logos, trade marks and service marks are protected by law, including but not limited to copyright and trade mark law, and are owned by or licensed to the Company.
No licence to or right in any of such contents is granted to or conferred upon you. Any unauthorised use, distribution or reproduction of the said contents is prohibited. To obtain permissions for the commercial use of any content on this site contact us info@adornupholstery.com.
Disclaimer
Any person who accesses this Website or relies on this Website or on the information contained in this Website does so at his or her own risk.
While the Company takes reasonable measures to ensure that the contents of this Website are accurate and complete, the Company makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of this Website or as to the accuracy, completeness or reliability of any information on this Website.
All information provided on this website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.
The Company does not accept any responsibility for any errors or omissions on this Website.
In addition, to the disclaimers contained elsewhere in these Terms and Conditions, the Company also makes no warranty or representation, whether express or implied, that the information or files available on this Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise or jeopardise the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way.
Linked third party websites
This Website may contain links or references to other websites (“Third Party Websites”) outside of our control, including those of advertisers. These Terms and Conditions do not apply to those Third Party Websites and the Company is not responsible for the practices and/or privacy policies of those Third Party Websites or the cookies that those sites may use.
Notwithstanding the fact that this website may refer to or provide links to third party websites, your use of such Third Party Websites is entirely at your own risk and we are not responsible for any loss, expense, claim or damage, whether direct, indirect or consequential, arising from your use of such Third Party Websites or your reliance on any information contained thereon.
Privacy policy
We respect your privacy. Should you decide to make use of our Website, the only personal information that we will require of you is the following –
your name and surname;
your email address;
your physical address;
It is your responsibility to update any of your personal information that you provide to us as soon as it is no longer accurate and complete.
This Website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use to recognize repeat users, facilitate the user’s ongoing access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note, however, that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited.
You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
The purposes for which we will use your personal information are as follows: to contact you regarding current or new products or services, to inform you of new features, special offers and promotional competitions, and to improve your experience on our Website by, inter alia, monitoring statistical non-personal browsing habits, and to transact with us.
The Company will not use your personal information for any purpose (other than as stated above) without your express consent. We will not use or disclose your personal information to third parties without your consent, unless the use or disclosure is –
required in order to comply with applicable law, order of court or legal process served on the Company; and/or
disclosure is necessary to protect and defend the rights or property of the Company.
We will be entitled to disclose your personal information to those of our employees and/or third party service providers who assist us to interact with you via our Website or email, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently. We will ensure that all such employees and/or third party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.
We will –
treat your personal information as strictly confidential;
take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than the Company, THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.
Limitation of liability
THE COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL INJURY, LOSS OR DAMAGES WHICH MIGHT ARISE FROM YOUR USE OF, OR RELIANCE UPON, ANY MATERIAL OR CONTENT CONTAINED IN, OR INABILITY TO USE, AND/OR UNLAWFUL ACTIVITY ON, THE WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE.
YOU HEREBY INDEMNIFY THE COMPANY AGAINST ANY LOSS, CLAIM OR DAMAGE WHICH MAY BE SUFFERED BY YOURSELF OR ANY THIRD PARTY ARISING IN ANY WAY FROM YOUR USE OF THIS WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE.
Changes to these Terms and Conditions
The Company reserves the right to update and/or amend the Terms and Conditions from time to time and without any notice, and you are accordingly encouraged to check the Website regularly. Any such change will only apply to your use of this Website after the change is displayed on this Website. If you use this Website after such updated or amended Terms and Conditions have been displayed on this Website, you will be deemed to have accepted such updates or amendments.
Availability and termination
We will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and reserve the right to discontinue providing the Website or any part thereof with or without notice to you.
The Company may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that the Company will not be liable to you in the event that it chooses to suspend, modify or terminate this Website.
Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.
Terms and Conditions of Sale
Sale of Goods
These Terms and Conditions of Sale govern the sale of products (“Goods”) by the Company to you via the Website. The Terms and Conditions of Sale are in addition to the terms and conditions of use of the Website, which can be viewed above.
By placing an order using the online ordering system, you accept and are bound by these terms and conditions. You may contact us via email to obtain a full record of your transaction. We will in any event confirm all your purchase orders with you via email.
Payment
Payment can be made via the Website by –
credit card – where payment is made by credit card, we may require additional information in order to verify the validity of payment. In such cases we reserve the right to withhold delivery until such time as this additional information is required;
direct bank deposit or electronic funds transfer, in which event, you must make payment within 5 days of placing your order, and the Company will not execute the order until receiving confirmation that payment has been received.
You will be directed to a link to a secure site for payment of the applicable purchase price for the Goods.
Privacy
We take the security of your payment and personal information seriously. In this regard, you will be provided with a security certificate once you accept these terms and conditions of sale. All personal information that you provide to us is subject to our Privacy Policy. However, due to the nature of the Internet, we cannot guarantee that your communications will be free from unauthorised access by third parties. Accordingly, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGES ARISING FROM THIRD PARTIES’ UNAUTHORISED ACCESS OF YOUR DATA.